FAQ - YOUR CUSTOMER ACCOUNT
We are upgrading to Shopify’s new customer account system, which provides a faster and more secure login experience. You will no longer need to remember a password! Instead, you’ll log in using a one-time email verification code.
Below you'll find answers to frequently asked questions with regards to the new Customer Accounts.
The new system offers:
✅ Better security – No more passwords that can be forgotten or compromised.
✅ Faster login – Simply enter your email and receive a secure login code.
✅ Improved checkout experience – Seamless access to your order history and account details.
Logging in is easy! Just follow these steps:
1️⃣ Go to the Login Page.
You can also click on the 👤 icon in the menubar (desktop), or click on the 'Login' item under the mobile menu.
2️⃣ Enter your email address.
3️⃣ Check your email inbox for your one-time login code.
4️⃣ Enter the 6 digit code to access your account.
You won’t need to remember a password anymore! 🎉
Your account is still there! All your order history, saved addresses, and preferences remain intact. The only difference is how you log in – no more passwords!
If you don’t see the email, try the following:
✔️ Check your spam or junk folder.
✔️ Wait a minute – sometimes, it takes a moment to arrive.
✔️ Ensure you’re entering the same email used for your previous orders.
✔️ If you still don’t receive it, contact us for help.
No, passwords are no longer used in the new system. Instead, you’ll receive a one-time login code via email every time you log in.
No! If you’ve previously shopped with us, your existing account still works. Just use your email to log in as usual.
At the moment, login codes are sent only via email. Make sure you use the same email address associated with your past orders.
If you need to change the email associated with your account, please contact our support team, and we’ll assist you.
No, everything stays the same! Your loyalty points and gift cards will still be linked to your email address. You just log in differently now.
Can't find the answer your are looking for?
Check out these other FAQ pages:
● Ordering Online
● Pick Up & Delivery
● Cakes & Special Requests
● Product Handling & Storage
● Bulk & Corporate Enquiries
● Delicious Dollars
Or contact us here.