PICK UP AND DELIVERY
Find out what is most suited for you here as we answer all your common queries about pick up and delivery.
Our delivery fee is $14.90 per location. Additional fees will be chargeable for deliveries to areas such as Tuas, Sentosa, Jurong Island, etc.
Kindly note that each delivery carries a certain amount of risk, and we're not responsible for them. We appreciate it if you self collect as much as possible.
You qualify for free delivery with a minimum spend of $150.
9am-11am is the earliest delivery slot.
There are five delivery time slots available and the earliest time slot for deliveries is 9am to 11pm and the latest time slot is 5pm to 7pm. Some locations may incur an additional surcharge.
Self-collection is at our flagship store at 34 Arab Street #01-01 Singapore 199733
Operating days: Tuesday to Sunday
Operating hours: 8am to 7pm
You will receive an email notification once your order is ready for pickup or on its way. These are auto-generated emails that may end up in the junk mail folder. Alternatively, you may call us at 6291 4252 to follow up on the status of your order.
Our team will try our very best to meet a specific time request. However do note that deliveries may be subject to delays due to traffic conditions, etc. We work with third-party delivery vendors who may have other deliveries to fulfil, hence we provide a two hour delivery window.
Pro-tip: giving us a window such as “deliver before 10:30am” is better than “deliver at 10:30am sharp”.
If you wish to have your order delivered before 9am, there’s a minimum order of $500 and your order will be subject to an early morning surcharge of $80 and more. This surcharge is separate from delivery fees. Please email us should you require this service.
Should no one answer the door at the time of delivery, our delivery man will call or text you. If you are unable to receive the cake yourself, please arrange for someone to receive it. There will be a 15-minute waiting period.
In the event that the driver is instructed to leave the items outside the premises, such as on a door handle or a cabinet, we are not responsible for the condition of the items after delivery.
Please email us and type in your order number. Our order number looks like this: WS-XXXX. We may not be able to make changes if we receive very short notice, i.e. less than 3 working days. You may also call us at 6291 4252 and please quote your order number WS-XXXX.
Upon receiving the cake, it is the person receiving the cake's responsibility to make sure that the cake's specifications (including knives, candles, decorations) are correct and in good condition before our delivery staff leaves the premises. In case of subsequent disputes over damaged cake or incorrect cake design, these will not be entertained if not addressed to the driver at the time of delivery. We will not be responsible for any damage that occurs after the delivery has been completed.