Ordering online is a breeze! Here, we answer your top questions about shopping in this site.
How long in advance do I need to place my order?
Do order at least 3 days in advance. We recommend 2 weeks notice for customised items - this is only a guide and will be subject to available slots.
HELP! I can’t seem to choose a particular date, it’s a Monday, does that mean I cannot order for Mondays?
That is correct. We are closed every Monday. However, do not hesitate to check with us and we will advise on the feasibility. Please email us.
Are your prices inclusive of 7% GST?
We absorb 7% GST on all the products listed on this site.
Are your prices inclusive of delivery fees?
No, the prices do not include delivery fees. Our delivery fee starts from $14.90 per location. For Pick Up and Delivery FAQs, click here.
What are the payment methods?
Our online store accepts credit and debit card payments via PayPal. In-store payment options include cash, credit cards, AMEX, NETS and Grabpay.
Can I pay upon collection?
All payment must be made online upon CHECKOUT via our website.
How do I place an order?
Simple! See something you like on this site? A few clicks are all it takes!
- Step 1: Click ADD TO CART
- Step 2: Proceed to CHECKOUT
- Step 3: SIGN UP for an account
- Step 4: Choose pick up or delivery DATE & TIME SLOT
- Step 5: Fill BILLING and/or SHIPPING details
- Step 6: Proceed to PAYMENT
- Step 7: YOU ARE DONE! Look out for an email shortly with a confirmation of your order.
I didn't receive any email confirmation. Is my order confirmed?
A lot of times, these auto-generated emails end up in the junk mail folder. Please check that folder for the confirmation email. If not, please email us and type in your order number. Our order number looks like this: WS-XXXX.
How do I track my order?
You can’t. We are a small company and do not offer such tracking facility. However, a quick email or call to 6291 4252 with your order number WS-XXXX and we can check for you and let you know.
Can I order through the phone?
We do not recommend ordering over the phone.
There’s an issue with my order, who can I contact regarding this matter?
Please drop us an email. Alternatively, you may call us at 6980 3277 from 9:00 am to 5:00 pm during weekdays and please quote your order number WS-XXXX.
Can I cancel my order and get a refund?
No cancellations are allowed if we are notified less than three days from pick up/delivery date. All other cancellations will be considered case-by-case. All refunds will be made via store gift card valid for 2 months.
Can I postpone my order?
No postponements are allowed if we are notified less than three days from pick up/delivery date. If you have yet to decide on the postponed date, the amount will be credited back to your account as a store gift card valid for 2 months.
HELP! I need something last minute, can you help?
Certainly! Please check out our same-day pick up and delivery site ATDToGo.sg for what is available TODAY.
See our Location here.
Can't find the answer your are looking for?
Check out these other FAQ pages:
Or contact us here.